TachoTrace (the “Service”, available at app.tachotrace.eu) is provided by MB Badplat projects, company code 306725058, registered office Draugystės tak. 3-33, LT-77150 Šiauliai, Lithuania (“we”, “us”). Contact: info@tachotrace.eu.
These Terms form the contract between us and the person or organisation that opens a TachoTrace account (“you”). You agree to them when you create an account, and again when you buy a paid plan. If you create or use an account on behalf of an organisation, you confirm that you have authority to act for and bind that organisation in relation to the Service. The Service is available to businesses and to private persons. Where a rule applies only to consumers (private persons acting outside their trade, business, craft or profession), these Terms say so.
How we handle personal data is described in the Privacy notice.
The Service reads tachograph data files downloaded from driver cards and vehicle units, checks their digital signatures, and presents the recorded activities, events, faults and places. Depending on the plan, it also shows analysis such as possible infringements of driving time and rest rules, coverage gaps and comparisons between sources.
Analysis, not legal certification. Findings, scores and explanations are aids to review. They are not a legal assessment, a decision about any driver, or a certificate that an undertaking complies with Regulation (EC) No 561/2006, Regulation (EU) No 165/2014 or national law. You remain responsible for your own compliance decisions and for how you use the results in relation to drivers. Scores and findings are analytical indicators intended for human review. You must not use a TachoTrace score or finding as the sole or determinative basis for a decision that produces legal effects concerning a driver, or similarly significantly affects a driver, unless you have independently established that the processing and the decision comply with Article 22 of the GDPR and all other applicable law.
Signature checks. “Signature verified” means that the file is exactly as the driver card or vehicle unit signed it. It does not prove that the recording itself is truthful. Certificate revocation is not checked.
Not your statutory archive. TachoTrace is an analysis service and is not your regulatory tachograph archive. You remain responsible for downloading, retaining and making available original tachograph records for the periods and in the form required by Regulation (EU) No 165/2014, Regulation (EC) No 561/2006 and applicable national law. TachoTrace’s history periods, exports, signature checks and backups do not replace those obligations. Data are deleted automatically according to your plan (section 9).
Every account starts on the free plan. Paid plans can be bought at any time in Settings → Plan and billing. The current plans, what each includes, and the prices are shown in the Service before you buy. At the time of this version:
| Plan | Price per driver seat | History kept | Includes |
|---|---|---|---|
| Free | €0 (5 seats) | 90 days | Activity view. Other features are shown only as indications of what a paid plan would reveal. |
| Standard | €2.50 per month, or €2.10 per month billed yearly | 2 years | Findings, coverage, vehicles and full detail, and the driver activity report as a PDF. |
| Pro | €3.90 per month, or €3.30 per month billed yearly | 2 years | All analysis, and the monthly fleet summary as a PDF. |
While we are not VAT-registered, prices are final and no VAT is charged. Vehicle-unit files are never charged. Each plan includes a storage allowance for uploaded files, shown in the Service; we may raise it on request.
Before you pay, the Service shows you the selected plan, the number of seats, the amount payable now, how often and at what price the subscription renews, how to cancel, and (for consumers) the information in section 8.
If your data contain more drivers than your seats, we tell you in the Service and by e-mail. After 30 days, the least recently active drivers beyond your seats are locked: their data are still stored and processed, but cannot be viewed until you add seats. We never add seats or charges automatically. On the free plan, drivers beyond the 5 seats are locked at once. Your full export always contains all your data.
You can cancel a paid plan at any time in the billing portal (Settings → Plan and billing). Cancellation takes effect at the end of the period you have paid for; the account then moves to the free plan. Apart from the consumer right of withdrawal (section 8) and rights you have by law, payments already made are not refunded.
If you are a consumer, you may withdraw from a paid plan within 14 days of buying it, without giving a reason. To withdraw, use the “Withdraw from contract” function in the Service (Settings → Plan and billing), which is available throughout the 14 days, or tell us clearly before the 14 days end, for example by e-mail to info@tachotrace.eu. You may use the model form in the annex, but you do not have to. We confirm receipt of your withdrawal to you at once on a durable medium (by e-mail).
When you buy, you may expressly ask us to start the paid service immediately, before the 14 days have ended. If you do, and you then withdraw, you pay an amount in proportion to the service provided until you told us you were withdrawing. You lose the right of withdrawal only if the service has been fully performed during the 14 days in accordance with applicable law. We refund the rest, and any other payment received, without undue delay and at the latest within 14 days of receiving your notice, to the payment method you used, at no cost to you.
Where mandatory law extends particular consumer rights to a natural person acting in connection with a business activity, those rights apply to that person to the extent required by that law.
Consumers have statutory rights if the digital service is not supplied or does not conform to the contract. These rights are provided by law and are not limited by these Terms. Depending on the circumstances, statutory remedies may include bringing the Service into conformity, a proportionate price reduction, or termination of the contract. Your other statutory rights as a consumer are not affected by these Terms.
Do not attempt to access other accounts or data, bypass plan limits or security measures, overload or disrupt the Service, scan it for vulnerabilities without our written permission, or resell access without our agreement.
We take reasonable care to keep the Service available and secure, but it may be interrupted for maintenance or reasons outside our control, and we do not promise uninterrupted availability.
Business customers. We may improve or change features. If a change significantly reduces what a paid plan includes, we tell you at least 30 days in advance, and you may cancel with a pro-rata refund of the unused part of the period.
Consumers. During a continuous subscription we may modify the Service, beyond changes necessary to keep it in conformity, only for one of these valid reasons: to adapt the Service to a new technical environment or a materially increased number of users, to address a security risk, or to comply with applicable law or a binding regulatory requirement. Any such modification is made at no additional cost to you, and we inform you clearly about it. If a modification negatively affects your access to or use of the Service more than only to a minor extent, we will inform you reasonably in advance, on a durable medium, about the nature and timing of the modification and your statutory right to terminate the contract without charge within 30 days, unless we enable you to keep the unmodified, conforming version at no additional cost.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability for death or personal injury and liability for damage caused intentionally or through gross negligence. Consumers keep all mandatory statutory rights.
Subject to the preceding paragraph, and for business customers only: (a) we are not liable for indirect or consequential loss, loss of profit, or fines or sanctions imposed on you, including as a result of decisions based on the Service’s analysis, except to the extent such liability cannot lawfully be excluded; and (b) our aggregate liability arising from or relating to the Service in any 12-month period will not exceed the fees paid to us during that period or EUR 100, whichever is greater.
We are not liable for a failure or delay caused by circumstances beyond our reasonable control, to the extent permitted by applicable law. This does not limit mandatory consumer rights.
We may suspend access where reasonably necessary because of a material breach of these Terms, unlawful or fraudulent use, non-payment, or an immediate security risk. Except where immediate action is reasonably necessary to protect the Service or another person, or to comply with law, we will give you notice stating the reason and, where the breach can be remedied, a reasonable opportunity to remedy it.
We may terminate a consumer’s paid subscription only on grounds permitted by applicable law. If we terminate a paid subscription for reasons other than your material breach, we refund the unused prepaid amount. Mandatory statutory rights are unaffected.
You may delete your account at any time in Settings. When an account is deleted, its paid plan is cancelled immediately without further charges, and its data are erased as described in section 9. Stripe keeps invoices and payment records as the law requires.
We may change these Terms for legal, security or service reasons. We tell you by e-mail or in the Service at least 30 days before a change takes effect. Each version is dated.
Business customers. If you do not agree with a change, you may cancel before it takes effect; for a paid plan, we refund the unused part of the period. If you keep using the Service after that date, the new version applies.
Consumers. We may make changes that do not reduce your contractual rights, including clarifications, contact-detail changes and changes required by law, after notifying you. A change that materially alters your existing contractual rights or obligations applies to an existing subscription only if you expressly accept it, except where applicable law expressly permits the change without separate consent. If you do not accept such a change, the previous terms continue to govern the period you have already paid for, and you may prevent renewal; if we end your subscription because you do not accept the change, we refund the unused part of the period.
If you are a consumer and believe that we have infringed your rights under a consumer contract, first send us a written claim at info@tachotrace.eu stating your request. We examine consumer claims free of charge. Where we do not fully accept your claim, we will provide a detailed, reasoned written response, supported by the relevant documents, no later than 14 days after receiving it, unless applicable law provides otherwise.
For Lithuanian consumer disputes, you may then apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT), A. Goštauto g. 12, 01108 Vilnius, Lithuania, www.vvtat.lt, or use the Lithuanian Consumer Rights Information System (VTIS). Consumers elsewhere in the EU may use their national consumer bodies or the European Consumer Centres.
These Terms are governed by the law of the Republic of Lithuania. If you are a consumer and Regulation (EC) No 593/2008 (Rome I) gives you mandatory protection under the law of the country of your habitual residence, this choice of Lithuanian law does not deprive you of that protection.
Disputes with business customers are subject to the jurisdiction of the competent courts of Lithuania. Consumer jurisdiction is determined by mandatory applicable law, including Articles 17–19 of Regulation (EU) No 1215/2012. Where those provisions apply, a consumer may bring proceedings against us either in Lithuania or in the courts for the consumer’s domicile, while proceedings by us against the consumer may generally be brought only in the courts for the consumer’s domicile.
These Terms are available in Lithuanian, English and Polish. The Lithuanian text is the reference version to the extent permitted by applicable law. This language provision does not deprive a consumer of any mandatory protection, including mandatory language or interpretation rights, applicable under the law of the consumer’s habitual residence.
(Complete and return this form only if you wish to withdraw from the contract.)
To: MB Badplat projects, Draugystės tak. 3-33, LT-77150 Šiauliai, Lithuania, info@tachotrace.eu
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: TachoTrace paid plan
Ordered on (*): ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________
(*) Delete as appropriate.
Optional, to help us find your subscription (withdrawal is valid without it): e-mail address of the TachoTrace account: ____________; plan and number of seats: ____________